Refund and Cancellation Policy
GrahaSarthi · Effective 2026-11-12
अगर कोई जवाब पूरा नहीं आया या सुरक्षा कारणों से बदला गया, तो उसके सिक्के अपने-आप वापस हो जाते हैं।
Google Play से ख़रीदे सिक्कों का रिफ़ंड Google Play की नीति से होता है। कोई दिक़्क़त हो तो हमें 7 दिन के अंदर लिखें।
Automatic refunds in the app
- If an answer fails to arrive or stops part-way, the coins for it are returned automatically.
- If an answer is replaced by a safety message, it is free and any coins are returned.
- If a photo cannot be read, you are not charged and you are asked to retake it.
Coin purchases
Coins are bought through Google Play, which processes the payment. You can ask Google Play for a refund under its policy: https://support.google.com/googleplay/answer/2479637.
If you were charged but did not receive your coins, or an answer you paid for was clearly incomplete, write to us within 7 days with the date and details. We will review and, where we find a problem, restore the coins or arrange a refund.
Coins that have been used for answers that were delivered in full are not refundable, as the service has been provided.
Cancellation
There are no subscriptions, so there is nothing to cancel. Coin purchases are one-time. Coins left when you delete your account are not refunded.
How long it takes
We acknowledge requests within 48 hours and resolve them within 30 days. Refunds made by Google Play follow Google's timelines.
Contact
GrahaSarthi is run by Vinamra Prakash, Sharda Nagar, Rosera, Samastipur, Bihar 848210.
Email: support@grahasarthi.com
Grievance officer: Vinamra Prakash, support@grahasarthi.com